1. Introduction
At London Painters, we take your privacy seriously. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website or services. We are committed to ensuring that your privacy is protected in accordance with the General Data Protection Regulation (GDPR) and the Data Protection Act 2018.
2. Information We Collect
We collect the following types of information:
- Name and contact details
- Property address and access information
- Project requirements and preferences
- Communication records
- Payment information
- Website usage data
3. How We Use Your Information
We use your information for:
- Providing our painting and decorating services
- Processing payments and maintaining accounts
- Communicating about your project
- Improving our services
- Marketing (with your consent)
- Legal and regulatory compliance
4. Legal Basis for Processing
We process your data under these legal bases:
- Contract fulfillment
- Legal obligations
- Legitimate interests
- Consent (where applicable)
5. Data Security
We protect your data through:
- Encrypted data transmission
- Secure data storage systems
- Access controls and authentication
- Regular security assessments
- Staff training on data protection
6. Data Sharing
We may share your data with:
- Our employees and contractors
- Payment processors
- Professional advisers
- Regulatory authorities
We never sell your personal data to third parties.
7. Your Rights
Under GDPR, you have the right to:
- Access your personal data
- Correct inaccurate data
- Request data deletion
- Object to data processing
- Data portability
- Withdraw consent
8. Cookies and Tracking
Our website uses:
- Essential cookies for website functionality
- Analytics cookies to improve our service
- Marketing cookies (with consent)
9. Marketing Communications
Regarding marketing:
- We only send marketing with your consent
- You can opt-out at any time
- Each email includes an unsubscribe link
- We respect your communication preferences
10. Data Retention
We retain your data:
- For as long as necessary for our services
- To comply with legal obligations
- According to our retention schedule
- Unless you request deletion
11. International Transfers
If we transfer your data outside the UK/EEA:
- We ensure appropriate safeguards
- Use approved data transfer mechanisms
- Comply with international data protection laws
12. Children's Privacy
Our services are not intended for children under 16. We do not knowingly collect data from children under 16.
13. Changes to This Policy
We may update this policy:
- To reflect changes in our practices
- To comply with new regulations
- To improve clarity and accuracy
14. Contact Information
For privacy-related inquiries:
- Email: privacy@paintersinlondon.ltd
- Phone: +44 793 009 7259
- Address: 71-75 Shelton Street, London, WC2H 9JQ
Last updated: February 2024